Account
Do I need to verify my identity to use the platform?
Do I need to verify my identity to use the platform?
Only to withdraw. Deposits, purchases, signals and positions all work without it. Verification is worth doing early anyway — see Verify your identity.
I signed up with GitHub. Why won't my password work?
I signed up with GitHub. Why won't my password work?
An account created through GitHub has no password. Sign-in fails identically to a wrong password rather than telling you the account exists — deliberately, so the form cannot be used to discover which addresses are registered. Add a password via Personal → Reset Credentials.
Can I change who referred me?
Can I change who referred me?
No. The link is recorded at sign-up and is permanent.
Can I delete my account?
Can I delete my account?
Yes — My Profile → Delete account. It cascades to your submissions and documents. Export your data first if you want a copy.
Money
Is my account balance the same as my trading capital?
Is my account balance the same as my trading capital?
No, and the distinction matters. The account balance is a USD credit for buying plans and add-ons, and it is custodial. Your trading capital stays under your own key. See The custody model.
I sent an asset on the wrong network. Can it be recovered?
I sent an asset on the wrong network. Can it be recovered?
No. Not by BlackQuant, not by the processor, not by the chain. This is why the deposit page fixes the network per asset rather than offering a picker.
My deposit confirmed on-chain but my balance hasn't changed.
My deposit confirmed on-chain but my balance hasn't changed.
Crediting follows the signed callback, which can lag final confirmation slightly. If it persists, see Troubleshooting.
Why is there a minimum deposit?
Why is there a minimum deposit?
Below it, network fees make the transfer uneconomic to credit.
Plans
Do plans renew automatically?
Do plans renew automatically?
No. A plan is a single fixed term — 30 or 365 days. Nothing recurs, because there is no stored payment method to charge. When it lapses you buy again.
Can I upgrade mid-term?
Can I upgrade mid-term?
You can buy a different tier. You cannot buy the tier you currently hold — that is refused rather than silently overwriting your term.
What happens when my plan expires?
What happens when my plan expires?
The entitlement stops. Balance, deposits, referral earnings and verification are unaffected. Entitlements are checked per request, so expiry takes effect immediately rather than at your next sign-in.
Is annual actually cheaper?
Is annual actually cheaper?
Yes — about 20% across every tier. Starter saves 192, Elite $480. See Plans and pricing.
Signals
Why does a strategy show no win rate?
Why does a strategy show no win rate?
Nothing has resolved yet. Unmeasured rates are published as
null, never as 0% — “not measured” and “measured at zero” are different claims and only one is an indictment.What does 75% [45, 93] mean?
What does 75% [45, 93] mean?
The measured rate is 75%, and the true rate lies between 45% and 93% with 90% probability. A wide interval means very few resolved samples. Compare it with
75% [72, 78] — same headline, vastly different evidence. See Reading the numbers honestly.Does the signal engine trade for me?
Does the signal engine trade for me?
No. It cannot. No API it exposes can place an order — the separation is structural. It measures and publishes; you act.
What is a "declared" rate?
What is a "declared" rate?
A claim a strategy makes about itself, never a result. It is labelled as a claim and is never promoted into a measurement no matter how long it sits there.
Security
Can BlackQuant move my funds?
Can BlackQuant move my funds?
Not your trading capital — the contracts are granted execution permission and never withdrawal permission. Your account balance is a different matter: that is a platform balance and is custodial.
I've lost my 2FA device and my recovery codes.
I've lost my 2FA device and my recovery codes.
Contact the Help Desk. Identity verification will be part of that conversation.
Does support ever ask for my password or codes?
Does support ever ask for my password or codes?
Never. Anyone who does is not support.